Great Customer Service and Communication!!! I contacted Bain last year to help me when my A/C went out right before a party I was having . They had someone out to my house in no time. Luckily it wasn’t a big problem and they had it back up and running in no time. Then I called and asked them to start servicing my heating and air on a regular schedule. Today I had my A/C serviced and received a phone call letting me know the technician was on the way and a little ahead of schedule. Which was great because I hate waiting around! The technician arrived, we spoke for a minute and then got right to work. No wasting time! When the tech was finished I was explained what was checked and I received a copy of the work order. It was a GREAT all around experience from the initial phone call to the end of my visit. Thank you Bain!